Job summary
The Directorate Manager for Adult Community Services plays a pivotal leadership role within the Community Division, providing strategic and operational management across a wide range of adult community services. The post-holder will work closely with the Divisional General Manager to ensure high-quality, safe, and effective service delivery, supporting the Trust's strategic shift from acute to community-based care.
The role is responsible for leading multiple service portfolios, driving performance, ensuring robust governance, and supporting the delivery of key transformation programmes that improve patient outcomes and community pathways. The Directorate Manager will provide visible leadership to operational teams, ensuring services are well-led, responsive, and aligned to national and local priorities.
The post-holder will act as a key member of the Divisional leadership team, contributing to strategic planning, workforce development, financial stewardship, and continuous quality improvement across Adult Community Services. They will also work collaboratively with system partners to support integrated models of care and strengthen community provision.
Main duties of the job
To provide management support to the Divisional General Manager and, alongside them, develop, implement, and monitor operational arrangements and business plans for Adult Community Services.
In conjunction with the Divisional General Manager, support the development of improved models of service delivery, workforce planning, and business processes that reduce unnecessary waits and delays across adult community patient pathways.
As delegated by the Divisional General Manager, take a lead role in the management arrangements required to deliver key objectives and priorities within Adult Community Services.
In conjunction with the Divisional General Manager, ensure that Business, Finance, Performance, Risk Management, and Governance are appropriately carried out within the Directorate, ensuring that all key targets are met.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description
Job responsibilities
Business & Operational Leadership
Provide business and operational management support to the Divisional General Manager, Senior Matron, and Clinical Directors across Adult Community Services.
In conjunction with the Divisional General Manager, develop comprehensive business plans for the Directorate, ensuring alignment with Trust priorities and community transformation objectives.
Identify opportunities for new service models, incomegenerating schemes, and market development, and develop strategies within the business plan to maximise these opportunities.
Work with the Divisional General Manager to formulate and implement longterm strategic plans for Adult Community Services, ensuring sustainability, efficiency, and improved patient outcomes.
Ensure robust performance monitoring arrangements are in place across the Directorate, supporting the achievement of contractual targets, KPIs, and national standards.
Collaborate with the corporate accountant to provide accurate financial and activity information, and support the Divisional General Manager in managing delegated budgets.
Working closely with the Divisional General Manager, ensure that quality standards, both those agreed with commissioners and those required by national policy, are consistently achieved.
Establish local quality standards to enhance patient care, operational efficiency, and service responsiveness.
Identify and implement centralised functions across the Directorate to generate cost efficiencies and improve service delivery.
Quality Assurance
Develop a Directoratewide strategy to enhance quality standards in line with Trust objectives and national expectations.
Ensure quality initiatives are coordinated, implemented, monitored, and reviewed for impact.
Address operational issues arising from governance reviews and ensure action plans are delivered effectively.
Identify opportunities for change that support the development of clinical practice and lead to improvements in quality, safety, or efficiency.
Control and Information Systems
Manage delegated budgets to ensure income and expenditure balance, as directed by the Divisional General Manager.
Independently produce monthly reports through analysis of complex data from multiple sources, providing clear explanations for variances in income, expenditure, activity, and performance trajectories.
Develop and produce monthly performance reports, KPIs, and adhoc analytical reports as required.
Oversee and support integrated clinical workstreams to deliver key targets, unified pathways, and other strategic objectives.
Communications
Establish effective twoway communication processes across the Directorate and wider Trust, including the handling of complex or sensitive information and reconciling differing viewpoints.
Ensure appropriate communication systems are in place to cascade information effectively and take corrective action where required.
Promote the achievements and activities of the Directorate internally and externally, preparing marketing and publicfacing materials as needed.
Ensure the Team Briefing process operates effectively within the Directorate and intervene where improvements are required.
Liaise with the Communications Department to support positive representation of Directorate achievements.
Direct Management and Monitoring
Oversee the management of Directorate teams, including establishment reviews, skillsmix assessments, and delegated authority structures.
Agree performance objectives for staff and monitor progress through regular review.
Apply Trust employment practices and policies, and lead recruitment processes for Directorate staff.
Support training and education programmes to facilitate service and speciality development.
Oversee the investigation of complaints within the Directorate and ensure appropriate actions are taken.
Contract Management and Planning
Contribute to the development of the Directorate business plan in line with Trust objectives.
Lead the centralised operational delivery of all local and national enhanced services and other relevant schemes or projects.
Support the Divisional General Manager in preparing business cases for service development, contract opportunities, and investment proposals.
Ensure activity, quality, and contractual targets are consistently met.
Identify and undertake risk assessments relating to contract or business performance, producing contingency plans and options appraisals, and implementing agreed actions.
Human Resources
Participate in workforce planning as part of the business planning process.
Ensure a full performance appraisal programme is implemented across the Directorate, with all staff having a personal development plan.
Work within the Trusts HR strategy, policies, and procedures, ensuring compliance across the Directorate.
Support recruitment processes in line with Trust HR frameworks.
Other Responsibilities
Review systems and patient pathways within the Directorate to support continuous improvement, streamline processes, and enhance patient flow.
Produce recommendations and action plans to support service improvement and pathway redesign.
Hold operational responsibility for the implementation of projects as agreed with the Divisional General Manager.
Person Specification
Experience
Essential
- NHS management experience
- Experience across a range of service specialities and areas including operational management, service improvement/redesign and project management
- Experience in community services
Skills and Knowledge
Essential
- Appropriate qualification(s) or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
Wolverhampton Science Park
Coxwell Avenue
Wolverhampton
WV10 9RU
United Kingdom
Employer's website
This listing was aggregated from publicly-available sources. The employer holds an A-rated sponsor licence at the time of this listing, but sponsorship of this specific role is not guaranteed — the employer's offer and UK Visas and Immigration are the final authority. Details may have changed since our last update — verify with the employer via the Apply link.