Job summary
The role is ultimately accountable for the day-to-day operational management of GSTT Patient Transport Services across entire GSTT estate. This role covers the operational management of Non-Emergency Patient Transport Services (NEPTS) to include the management of the NEPTS Assessment Centre, the NEPTS Patient Liaison Team, the in-house Planning & Control Team and the in-house Transport Management Team as well as both in-house, self-delivered and contracted out operational services.
The role will be responsible for reviewing, implementing and managing all the processes to ensure that services are delivered in accordance with Trust-wide policies and to ensure statutory compliance.
This role will ensure the robust management of all the Trust's NEPTS requirements from standard the standard Patient Transport Service (PTS), to secure mental health transport, High Dependency Unit (HDU) transport and paramedic inter-site transfers.
The successful candidate will possess a high level of leadership expertise, alongside the ability to lead patient transport services functions to deliver operational excellence.
In line with the NHS Management and Leadership Framework and Code of Practice, the post holder will demonstrate compassionate, inclusive and accountable leadership, model GSTT values, and create psychologically safe environments in which staff can speak up, learn and improve.
Main duties of the job
- Designs processes to make sure that there is a clear framework in placed across the Patient Transport Department for measurement, reporting and compliance against Trust patient safety and quality metrics
- Ensure systems are in place to carry out comprehensive audits, risk assessments and audits to monitor NEPTS performance, analyse the results and implement regimes to minimise unexpected failures, risks and legislative non-compliance
- Will use a KPI scorecard and other tools available to hold individuals to account for their contribution to service delivery
- Drive the delivery of NEPTS system deployment across clinical user areas improving NEPTS booking management and enhancing patient experience
- Drive a safety culture with the team and with all suppliers to ensure the delivery of a safe, healthy and secure environment for patients, staff and visitors
- Continuously monitor and review services; identify and implement service, operational and financial improvements to deliver within allocated budgets, improving value for money, including being responsive to changing business needs
- Leadership Standards (Aligned to NHS Management and Leadership Framework) Lead with compassion, integrity and accountability, making clear, fair and timely decisions and taking responsibility for outcomes
About us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best-known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation
We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark
The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member, and you will get an excellent package of pension benefits.
- Interest free Season Ticket Loan
- Long Term Service Awards
- Subsidised on-site nurseries and childcare vouchers
- A comprehensive staff health and well-being programme, '5 ways to a healthier YOU'
- Ride to work scheme
- Employee assistance programme
- Free stop smoking service
Our Trust values: We areCaring / Ambitions / Inclusive
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews, please view the Job Description attachment with the job advert.
Person Specification
Qualifications/ Education
Essential
- Education to first degree level or equivalent demonstrable experience, alongside additional professional training and/or specialist knowledge of patient transport services leadership, acquired through training and experience
Professionals/ Statutory Registration
Essential
- No statutory professional registration is specified unless explicitly required for a local appointment, authorisation or designated responsible person duty. Role-specific appointments must be supported by appropriate competence, training and formal Trust authorisation / governance arrangements.
Previous experience
Essential
- Extensive, successful track record of leading Patient transport functions within an Estates, Facilities, infrastructure or equivalent complex operational environment.
- Extensive, successful track record of leadership and achievement at a senior level in a relevant large, complex environment.
- Experience of organisation-wide policy development, interpreting legislative and other requirements.
- Detailed understanding of the patient transport requirements within a complex NHS environment.
- Experience of leading complex services in the NHS or an equivalent regulated environment, with evidence of service improvement, compliance and stakeholder partnership working.
Knowledge
Essential
- Excellent understanding and specialist knowledge of NHS Patient transport departments
- Highly developed communication skills, with ability to communicate highly complex information where exceptional influencing skills are required.
- Highly developed leadership skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust-wide and local performance expectations.
Skills & Abilities
Essential
- Extensive track record of effective partnership working with internal and external stakeholders
- Independent self-starter, able to work with a very high level of autonomy.
- Proven strong written communication skills, in particular for complex drafting, and ability to produce & present effective business cases.
- Sound political judgment and sensitivity when dealing with stakeholders at all levels.
- Demonstrable inclusive, anti-racist and compassionate leadership skills, including creating psychologically safe teams, challenging discriminatory behaviour, and using data and feedback to improve fairness and belonging.
Additional
Essential
- Commitment to Equality and Diversity for all and with a demonstrable leadership capacity in inclusion.
- Commitment to inclusive practice that recognises intersectionality and supports colleagues, patients and service users from marginalised groups, including disabled and neurodivergent people, people of all gender identities and expressions, LGBTQ+ communities, and people from different ethnic and socio-economic backgrounds.
- Band 8b leadership expectation: evidence of leading inclusive and anti-racist practice across services/teams, taking action on inequity, and fostering allyship and psychologically safe cultures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Guy's and St Thomas' NHS Foundation Trust
Address
200 Great Dover Street
London
SE1 4YB
United Kingdom
Employer's website
https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)
This listing was aggregated from publicly-available sources. The employer holds an A-rated sponsor licence at the time of this listing, but sponsorship of this specific role is not guaranteed — the employer's offer and UK Visas and Immigration are the final authority. Details may have changed since our last update — verify with the employer via the Apply link.