Job summary
An exciting opportunity has arisen within the Cardiac Sciences Directorate at Imperial College Healthcare NHS Trust.
We are looking for two dynamic and enthusiastic individuals to join our management team. The candidates will be expected to demonstrate excellent administrative and managerial skills, highly proficient digital skills, good communication and ability to organise and prioritise their own and their team workload.
Our world-class cardiology and cardiothoracic service at Hammersmith Hospital is a tertiary referral cardiac centre led by academic specialists who are leaders in their field. We use cutting-edge clinical innovations to treat and prevent heart conditions and offer a full range of investigations, treatments and management for cardiac conditions.
We provide cardiac assessment and treatment for a broad range of patients, including specialist clinics for patients with end-stage kidney disease, as well as offer a national pulmonary hypertension service. Although our cardiology service is primarily based at Hammersmith Hospital, we also offer our services at St Mary's and Charing Cross hospitals.
Main duties of the job
The two Assistant Service Management positions have direct responsibility over:
Position 1: Referral to Treatment performance, Cancer performance, Inpatients scheduling of Cardiology and Cardiothoracic patients as well as direct admin management of the Pulmonary Hypertension service. The post holder will be working closely with the Cathlabs and Inpatients MDT.
Position 2: Cardiology and Cardiothoracic Outpatient services with direct responsibility of service devolved clinics and direct responsibility over a number of outpatient RTT pathways (Cardiology, Inherited Cardiac Conditions, Lipid Service, Arrythmia service, Hypertension, Syncope unit etc).
- Both post holders will be mainly based at Hammersmith Hospital. However, traveling to other sites could be expected.
- Both post holders will have overall responsibility for efficient running of the administrative function, maintaining effective office/ departmental systems and processes.
- You will be required to work with other members of the wider team to ensure quality standards are adhered to.
- As a line manager, you will have to ensure that the team is aware of relevant Trust policies and procedures relating to service delivery. Take responsibility for the even distribution of workload within the department, initiating amendments or improvements where necessary.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person Specification
Experience
Essential
- Working in an administrative or service environment in healthcare, the public sector or other complex organisations
- Experience of leadership behaviours such as giving guidance, providing feedback, supporting performance and handling sensitive situations
- Experience coordinating and delivering services, including managing competing priorities and meeting performance indicators or targets
- Experience managing difficult or sensitive conversations with patients, families, colleagues or stakeholders
Desirable
- Experience handling formal complaints
- Experience of service improvement or project work
- Confidently contributing to meetings and presenting information clearly to colleagues and managers
Education / Qualifications
Essential
- Educated to Foundation Degree level or equivalent level of knowledge through experience or specialist training.
Desirable
- Management or leadership training
Skills / Abilities
Essential
- Excellent customer service and effective communication with ability to build trust and credibility with staff, patients, and stakeholders
- Skilled in problem-solving and managing escalations or complaints with professionalism and empathy
- Ability to set clear expectations and provide constructive feedback to staff.
- Strong digital confidence including use of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams) and ability to learn NHS clinical and administrative systems
Desirable
- Ability to review and update Standard Operating Procedures (SOPs) and communication protocols
- Ability to contribute to communication plans for service change
- Ability to design or deliver engagement activities to gather feedback and support improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Imperial College Healthcare NHS Trust
Address
Hammersmith Hospital
London
W12 0HS
United Kingdom
Employer's website
https://www.imperial.nhs.uk/ (Opens in a new tab)
This listing was aggregated from publicly-available sources. The employer holds an A-rated sponsor licence at the time of this listing, but sponsorship of this specific role is not guaranteed — the employer's offer and UK Visas and Immigration are the final authority. Details may have changed since our last update — verify with the employer via the Apply link.