Divisional Director - Clinical Support Services

Job summary

We are seeking an experienced, dynamic and inspirational operational leader to join the Trust as Divisional Director for Clinical Support Services. This is an exciting opportunity to lead a diverse portfolio of services within an ambitious organisation committed to continuous improvement, integrated care, innovation and delivering outstanding patient outcomes.

Working in partnership with the Divisional Director of Nursing, Divisional Medical Director and Chief Pharmacist, you will provide strategic and operational leadership for the division, ensuring delivery of safe, effective, high-quality services. You will be accountable for operational performance, financial management, business planning, quality, governance, risk management, workforce leadership and compliance with regulatory, Health & Safety and statutory requirements.

Reporting to the Chief Operating Officer, you will lead service transformation, performance improvement and efficiency programmes, supporting frontline teams to deliver sustainable change. You will provide line management for non-clinical staff across the division, contribute to Trust-wide strategic planning, work collaboratively with internal and external partners, and participate in the Trust Executive on-call rota. This role offers an outstanding opportunity to influence the future delivery of integrated healthcare services and improve outcomes for the population served by Tameside and Glossop Integrated Care NHS Foundation Trust.

Main duties of the job

Provide strategic & operational leadership for the Clinical Support Services Division, ensuring delivery of safe, effective, responsive & patient-centred services aligned with Trust objectives. Lead service redesign, transformation, business planning, performance improvement and productivity programmes, working collaboratively with clinical leaders, corporate teams, commissioners, ICBs, LAs & system partners.

Manage day-to-day operational performance, ensuring delivery of national & local standards including Referral to Treatment, Cancer, Diagnostics, Emergency Care, patient experience, productivity & efficiency targets. Maintain operational resilience, business continuity and compliance with statutory, regulatory and governance requirements.

Hold delegated responsibility for divisional budgets, financial planning, resource utilisation, Cost Improvement Programmes & business cases, ensuring financial balance & value for money. Lead quality, governance, patient safety and risk management processes, ensuring compliance with CQC and NHS standards and embedding learning from incidents, complaints, audits & investigations.

Provide visible, compassionate & inclusive leadership, promoting staff engagement, wellbeing, equality, talent management & workforce development. Monitor, report & present performance to Trust committees & Boards, implement recovery plans where required, benchmark services against best practice and represent the Trust at local, regional & national forums.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Essential

• oEducated to Masters Level or equivalent knowledge and competency in management.
• oEvidence of recent and on-going CPD.

Experience

Essential

• oSignificant senior operational management experience within an acute hospital environment.
• oDemonstrate evidence of sound financial/staff management
• oIn depth knowledge of operational standards and particularly in relation to delivering Referral to Treatment Targets and Cancer Access Times.
• oEvidence of a detailed understanding of non- elective patient flow within and external to the hospital.
• oEvidence of managing clinical services which support across an acute trust (eg. Diagnostics)
• oPerformance management experience at a senior managerial level.
• oDemonstrates the capacity to quickly develop productive relationships.
• oExperience and evidence of working in partnership with N.H.S. organisations at all levels to deliver change and service improvement
• oIn depth knowledge of NHS strategy, policy and clinical environment gained through senior leadership experience

Skills

Essential

• Proven ability to consistently achieve performance targets and deliver improvements in services
• Ability to shape the future and engage staff in this.
• Effective and strategic influencing/negotiations skills at all levels in the organisation.
• Demonstrable effective customer and patient care skills
• Excellent collaborative working skills and able to build strong relationships with clinical leaders and professional staff.
• Proven project management skills and ability to generate new ideas and put them into practice
• Accurate and advanced analytical skills using both statistical information and intelligence to inform decision-making and ability to assemble and interpret this information to present to a wider audience
• Significant time management skills to deliver priorities against challenging and competing priorities
• Ability to build and develop effective teams and hold others to account ensuring delivery of targets and effectively dealing with poor performance
• Excellent IT and communication skills

Desirable

• Formal project management training and experience
• Experience of partnership working, evidence of playing a major role in and organisation change programme.

Personal Attributes

Essential

• Demonstrates behaviours and attitudes that support the Trust's values.
• Resilience in a range of complex and demanding environments
• A strong commitment to openness and honesty, inclusiveness and high standards in leadership.
• Requirement to undertake manager on call rota

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside General Hospital

Fountain Street

Darnton road

OL6 9RW

United Kingdom

Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)